Anti-Spam Policy

UrTravelPro Marketing ("we," "us," or "our") has a zero-tolerance policy toward unsolicited commercial email (spam). This policy applies to all users of the UrTravelPro Marketing platform at marketing.urtravelpro.com.

1. Our Commitment

We are committed to ensuring that every email sent through our platform is legitimate, wanted by the recipient, and compliant with applicable anti-spam laws including the United States CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and the European Union's General Data Protection Regulation (GDPR) where applicable.

We do not send spam. We do not allow our users to send spam. We actively monitor, prevent, and respond to spam-related activity on our platform.

2. What We Consider Spam

For the purposes of this policy, spam includes:

• Email sent to recipients who have not given explicit, verifiable consent to receive it
• Email sent to purchased, rented, scraped, or harvested email lists
• Email sent to lists obtained from third parties without the recipients' direct opt-in to the specific sender
• Email with deceptive subject lines, misleading headers, or false sender information
• Email that does not include a functional unsubscribe mechanism
• Email that does not include the sender's physical mailing address
• Continuing to email recipients after they have unsubscribed

3. How We Prevent Spam

3.1 Consent Requirements

Every contact added to the platform — whether manually, via CSV import, form submission, or API sync — requires the user to confirm they have permission to email that contact. We record the following for every contact:

• Consent timestamp (when permission was given)
• Consent IP address (who confirmed permission)
• Consent source (how the contact was added)

This creates an auditable consent trail for every contact in the system.

3.2 Mandatory Unsubscribe

Every email sent through the platform includes:

• An "Unsubscribe instantly" link that immediately and permanently removes the recipient from all future email sends
• An "Update your preferences" link that allows recipients to manage which types of emails they receive
• A List-Unsubscribe email header for one-click unsubscribe support in email clients (RFC 8058)

These links cannot be removed by users. They are enforced at the platform level.

3.3 Mandatory Sender Identification

Every email includes the sender's company name and physical mailing address in the footer. Users must configure this information before they can send any campaigns. Emails cannot be sent without a valid mailing address.

3.4 Automatic Suppression

The platform automatically suppresses contacts who should not receive emails:

• Unsubscribed contacts — immediately suppressed when they click the unsubscribe link
• Hard bounces — email addresses that permanently fail delivery are automatically suppressed
• Spam complaints — contacts who report an email as spam are automatically suppressed
• Self-reported spam — contacts who select "This is spam" during the unsubscribe process are treated as complaints and suppressed

Suppression is enforced at the platform level. Users cannot override or bypass suppression lists. A suppressed contact will not receive email regardless of audience membership or campaign targeting.

3.5 Domain Authentication

All sending domains must be verified with DKIM and SPF authentication before any email can be sent. This prevents domain spoofing and ensures inbox providers can verify the sender's identity.

3.6 Real-Time Webhook Monitoring

We receive and process delivery, bounce, and complaint webhooks from our email infrastructure provider (Postmark) in real time. When a bounce or complaint occurs, the contact is suppressed within seconds — not hours or days.

3.7 Unsubscribe Reason Tracking

When recipients unsubscribe, we collect the reason (too frequent, not relevant, never subscribed, spam, or other). This data is available to senders in campaign reports and at the contact level, enabling them to identify and correct patterns that lead to unwanted email.

4. Prohibited Practices

Users of UrTravelPro Marketing are strictly prohibited from:

• Sending email to any recipient who has not explicitly opted in to receive email from them
• Using purchased, rented, borrowed, or scraped email lists
• Harvesting email addresses from websites, directories, social media, or any other source without consent
• Using deceptive subject lines, misleading "From" names, or false sender information
• Sending email that promotes illegal products, services, or activities
• Attempting to circumvent suppression lists or re-add suppressed contacts without genuine new consent
• Sharing or transferring email lists between tenants or accounts
• Using the platform to send emails on behalf of third parties who are not authorized users of the account

5. How New Subscribers Are Acquired

Contacts on the UrTravelPro Marketing platform are acquired through the following legitimate channels:

• Direct client relationships — travel agencies add their own clients who have an existing business relationship and have consented to receive marketing emails
• Opt-in forms — contacts subscribe through web forms built within the platform, with consent recorded (IP address, timestamp, user agent, referrer)
• Landing pages — contacts subscribe through landing pages created within the platform
• UrTravelPro ecosystem sync — contacts who are already subscribed in other UrTravelPro apps (Trips, Books, Knowledge) are synced with their existing consent
• CSV import with consent confirmation — users can import contacts via CSV, but must confirm they have explicit permission to email every contact in the file
• Manual entry with consent confirmation — users can add individual contacts, but must confirm they have permission before the contact is created

In every case, the user must affirm consent before contacts enter the system. We do not provide, sell, or facilitate the acquisition of email lists.

6. Enforcement

We take violations of this policy seriously. If we determine that a user is sending spam or violating this policy, we may:

• Issue a warning and require corrective action
• Temporarily suspend the user's ability to send campaigns
• Permanently terminate the user's account
• Report the activity to relevant authorities or anti-spam organizations

We monitor bounce rates, complaint rates, and unsubscribe patterns. Accounts with abnormally high complaint rates or bounce rates may be flagged for review.

7. Reporting Spam

If you believe you received unsolicited email sent through UrTravelPro Marketing, please report it to us:

• Email: [email protected]
• Include the full email headers and any relevant details

We investigate all spam reports and take appropriate action, including suppressing the recipient and reviewing the sender's account.

8. Recipient Rights

If you are receiving emails from a travel agency that uses UrTravelPro Marketing:

• You can unsubscribe instantly by clicking the unsubscribe link at the bottom of any email
• You can update your preferences to receive only certain types of emails instead of fully unsubscribing
• You can report the email as spam during the unsubscribe process, which will suppress your address and flag the sender
• Once unsubscribed, you will never receive another email from that sender through our platform unless you explicitly re-subscribe

9. Multi-Tenant Isolation

UrTravelPro Marketing is a multi-tenant platform. Each agency operates in a completely isolated workspace. Suppression lists, contact lists, and email sending activity are fully separated between tenants. An unsubscribe from one agency does not affect your subscription status with another agency on the platform.

10. Changes to This Policy

We may update this Anti-Spam Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Anti-Spam Policy or want to report spam, contact us at:

• Email: [email protected]
• Website: urtravelpro.com